Program Details
Star Furniture’s Trade Program is tailored to the needs of professionals who service a discerning clientele.
Why Star?
Partnering with Star Furniture means aligning with a brand renowned for reliability, quality, and exceptional customer service. Become a part of the Star Furniture Trade Program today, and let’s create extraordinary spaces together.
Here’s how it works
You will be asked to apply to the program as a business partner with Star Furniture. This status will open a business account with Star and ensure key benefits and proper account handling.
Star Furniture’s Design Center & Flagship Showroom in Katy/West Houston will serve as the headquarters for our Trade Program. Upon request, you will have at your disposal the services of Star’s own interior designers for order processing and assistance as needed.
Benefits
• 25% base discount available every day
• Access to Star Design concierge services
• Let our team work for you - as a member of our Trade Program, our team is here to provide first-class service for you and an upscale experience for your client
• Special financing to suit your unique needs including no payments for six months
• Dedicated office space at our Design Center at your disposal for consultations
• By appointment assistance with in-store services and client visits
• First-look product reveals from premium vendors
• Advance notice of CEU opportunities offered at Star Furniture’s education facility
Those who achieve “Signature” status will be entitled to additional benefits.
Signature Level Benefits
• 30% Earned Volume Discount for businesses with over $25,000 in purchases from Star - the status will roll forward to future purchases and needn’t be earned year after year
• Premium Delivery Service at standard delivery fee rate
• Cross-promotion through social media
• Gain prominence and visibility to potential clients by serving as subject matter experts in various venues, webinars, presentations, podcasts, etc.
• Community service partner - we welcome opportunities to connect with the communities we serve and we encourage our business partners to participate
We realize not all designers will want or need their clients to be privy to the connection to Star Furniture as the source of their product selections. This will of course be at the discretion of the individual designer and honored by Star.
What will make our program unique is the logistics and delivery.
You may be able to purchase direct from some manufacturers at a cheaper price, but you will still have to deal with the logistics and delivery. By the time you add those costs back in to your overhead, you’ll find Star is the more attractive option.
Expert Delivery & Logistics
Our delivery and logistics teams provide seamless, turn-key solutions, handling everything from single pieces to entire setups with precision.
White Glove Delivery
Our dedicated delivery teams understand the challenges that can arise during the delivery process. From navigating congested streets to maneuvering through narrow hallways, we have encountered and overcome it all. We go above and beyond to provide exceptional service at every step of the way.
• Pre-delivery merchandise inspection, touch-up and repair
• Pre-delivery, delivery and post-delivery consumer communications
• Automated routing, real-time tracking and delivery status updates
• Full assembly and deluxing of merchandise
• Instructional demonstration and tutorials
• Clean up and removal of all packaging materials
• Removal of old merchandise
Warehouse
Our experienced warehouse team is trained in inventory management, order fulfillment, and efficient logistics processes. We utilize industry-leading software to track and manage your inventory accurately, minimizing errors and ensuring timely fulfillment of orders. Whether you need short-term storage or long-term warehousing solutions, we can customize our services to meet your specific needs.
• Inbound logistics
• Technology based inventory management
• Store transfers and replenishment
• Product inspection and testing
• Deluxing and repair of products
• After market services
• Reverse logistics
Other Services
Our services to luxury interior designers also include:
• Furniture Technicians: touch-up and repair of new and/or customer’s existing furniture
• Electrical: installation of lighting and other related products
• Window Treatments: installation of curtains and shades
• Relocation and/or removal of furniture
• Relocation of customer’s furniture to another room
• Removal and disposal of customer’s old furniture
Delivering Beyond What is Expected
We are measured by our performance in everything we do, the delivery experience your customers receive will have the most impact on their overall satisfaction.
Discount Structure:
1. Base Level
• Available to Professional Interior Designers, Stagers, Realtors, and Builders
• 25% daily discount upon becoming a business partner with Star Furniture
2. Level Two: Volume Incentive
• Trade partners reaching $25,000 in purchases qualify for a 30% discount on future purchases
• Immediate qualification for $25,000+ initial purchases
3. Level Three: Signature Level
• Encourages submission of large "whole-home" projects for personalized pricing evaluations
• Discounts vary per item to maximize project savings
Price Protection
This is not a discount level, but rather a policy that will assure you of the best price. If the identical merchandise is found at another retailer, we will match the price. We cannot match vendor direct pricing.
Special Discounts for Already Reduced Merchandise
Bernhardt, Vanguard, and Century are priced at the vendors minimum pricing every day - typically 25% off the regular price. Trade partners will enjoy an additional 10% off these brands. Throughout the year these vendors may offer their products at a discount deeper than the 25%. The trade will always enjoy the larger of the two discounts.
Clearance, Super Buys and Mattresses: Trade partners will receive an additional 10% off at the base level, Signature level trade partners will receive 15% off these items.
Note on mattresses - when discounted by the vendor during special sale periods, the additional discount will not be off the sale price, rather it will be off the regular SV price. The trade will always enjoy the larger of the two discounts.
Discount for Trade Designers purchasing for their customers vs a commission when acting as a sales consultant or referral
Trade Designers should choose the best option for their business model. A Trade Designer needn’t be locked in to either a discount structure or a commission structure, it can be dependent upon the clients’ needs.
Trade Designer Commission Option
House Sale: Applicable when a Trade Designer brings their client to Star, but the client wants to buy directly from Star. The Trade Designer will be eligible for a commission under the same conditions that a Star sales consultant would.
1. Star must coordinate with the Trade Designer to establish the appointment time. This is to ensure the Trade Designer can serve as the sales consultant and the Star consultant will not lose an “up”.
2. Trade Designer must be present with the client and be engaged in the selection process.
3. Trade Designer must contact the Director of Stores who will connect the Trade Designer with [ASM / GM] who will assist with the purchase, handling writing the ticket, coordinating delivery etc.
4. In this way, the Trade Designer’s CLIENT is the Star Furniture Customer, not the Trade Designer. The Trade Designer will be paid a regular sales consultant’s commission.
5. Similarly, if the Trade Designer opts to work with a sales consultant or Star Designer, the commission would be split.
One Time Paperwork Setup
In this scenario, the Trade Designer would be set up as a vendor. We will require a new vendor set up form be completed, and a W-9 provided. We can pay via ACH authorization with completion of that form as well.
Additional requirements for payment
In addition to the above “one-time setup up, the Trade Designer will be required to submit:
• an invoice for the commission eligible amount*
• a copy of their client’s invoice(s)
* Commission will be paid on the invoice amount before tax & delivery.
Sales Commission Structure
• You will be compensated at the commission rate (5%)
• Commissions will be considered earned once the contract is invoiced and the merchandise is successfully delivered to the customer. Confirmed Deliveries are those reservations shown as status five (5) in
the AS400
• Payments will be made monthly
Other Details
Forms of Payment
Credit Card
• If paying with a credit card, you will need to present your credit card for us to process it through our device for each sale
• We require the physical card for every payment; we do not keep card details on file
• We cannot store credit card information for future transactions
Financing - Personal and Business
Personal Financing:
If requesting a personal finance account:
• Complete the online credit application as with any Star Furniture Financing account.
• Contact the Credit Department and notify them that the application is associated with the Trade Program.
Business Financing:
If requesting a business financing account:
Star offers a Net-30 day business account only
• To apply, contact the Credit Department for the business credit application. Complete and return.
• The business owner/representative will need to provide their driver’s license and business card.
• Purchase Order from the business must be provided (Contract must match Purchase Order).
The promotional offer is a 6-month DNP
• No payments, no interest option
• PROMO CODE: TRADE6
Setting up a Business Account
To proceed with setting up your account, please provide the necessary details in the attached New Vendor Setup Request Form. Additionally, we require a completed W9 form, which you can find attached as a blank PDF for your convenience.
If you prefer to receive payments via ACH, kindly fill out the ACH Authorization Form. Alternatively, we can issue payments by check when applicable, should we transition to paying fees instead of offering discounts.
Please email to: cbueno@starfurniture.com
Be sure to use “Designer Application Support Documents” in the subject line. Thank you.
Resell Certificate (optional)
If your client is paying you for the merchandise, not Star, then you will be reselling. We will sell to you tax exempt, and you will need to issue a Resale Certificate to us. You will collect sales tax and remit to the state. The Resale Certificate will require you to provide your Texas tax id proving that you have a sales tax permit. Star will need to validate that it is current.
Interior designers in Texas need a resale certificate if they plan to purchase goods tax-free for resale to their clients. This certificate allows them to buy items like furniture, fabric, and accessories without paying sales tax at the time of purchase. Instead, the sales tax is collected from the end-user (the client) when the goods are sold.
To obtain a resale certificate, designers must apply for a sales tax permit from the Texas Comptroller of Public Accounts1. This permit is essential for making tax-free purchases from suppliers and for complying with state regulations.
Become a part of the Star Furniture Trade Program today, and let’s create extraordinary spaces together.