TERMS & CONDITIONS

Thank you for your purchase! We appreciate the opportunity to bring comfort and style to your home. Below you will find important information regarding your purchase and answers to the most frequently asked questions. All questions regarding your order should be directed to Customer Care where our team of experts will be ready to assist you.

In-stock merchandise: We can deliver to you at your earliest convenience. We hold merchandise for up to 30 days therefore we recommend you schedule a date within that period in order to have your merchandise held. Payment in full is required when scheduling (or credit approval for the full amount).

Out-of-stock merchandise: For merchandise that is not immediately available, a 50% deposit or credit approval for the full amount is required. We will notify you as soon as your merchandise arrives and is ready for delivery. Payment in full will be required at that time.

What if the items on my order are out of stock when I am ready to take delivery? We partner only with the best manufacturers that provide high quality products in a timely and consistent manner. If an item is out of stock, we guarantee that more is on the way. Our goal is to have everything we offer in-stock and available for immediate delivery, minimizing any wait time for you.

Before delivery, we will contact you via text and email to remind you of your delivery date. The day prior to delivery, you will be notified of your 3-hour delivery window. Additionally, the day prior to delivery you can visit our website, Track Your Delivery, to obtain your window.

We want you to have a great delivery experience! Please note the following:

• The merchandise you have purchased will be carefully inspected prior to delivery. We are committed to the quality of our products. In the event of any damage or defective merchandise, our Customer Care Center will assist you. Please report any concern to our Customer Care Center while the drivers are still present or notate it on the delivery document you sign.
• Please make sure someone over 18 years of age is home to accept the delivery.
• Please have the room ready and cleared for your new furniture.
• If you live in an apartment building or complex, please make sure the building requirements are met for the delivery date (some buildings require prior notification, reservation for the elevator and/or a certificate of insurance).
• Furniture Size - please carefully measure all doorways, entrances, and elevators to make sure your new furniture will fit.
• Delivery damages must be reported within 24 hours of delivery. Note: If we are prevented from completing a delivery (as in the example above) store credit will be issued less the delivery fee. Cancellations/refunds will not be accepted at this time. We are unable to move or remove your old furniture from your home unless you have purchased our Enhanced Delivery Service. We cannot install anything on walls or ceilings, nor can we install electronic equipment.

• If you are not completely satisfied with your purchase for any reason within seven days after delivery, we will allow a one-time reselection.
• All reselections are subject to a 15% restocking fee.
• The delivery fee will not be refunded or credited.
• Pickup orders must be returned to the original pickup location within seven days of pick up.
• The reselection must be of equal or greater in value. If you select an item of greater value, you will be responsible for the difference in price. Reselections are subject to a delivery fee.
• This policy does not apply to custom orders, mattresses, adjustable bases, mattress foundations, floor samples, clearance or Clearance Center/Outlet purchases.
• Orders of in-stock merchandise can be canceled anytime up to 48 hours prior to delivery or pickup for a full refund.

• Custom orders require a 50% non-refundable deposit and are ineligible for cancellation, return or exchange. We will notify you as soon as your merchandise arrives and is ready for delivery. Payment in full will be required at that time.

• Star will issue a refund for the price difference if you find the same item for less elsewhere within 30 days of purchase.
• This same guarantee applies if Star Furniture adjusts the price within 30 days.
• Does not apply to custom orders, clearance items, floor models, rebates, sales tax, Clearance Center/Outlet items or delivery service fees.

90 Day Mattress Comfort Guarantee

• A comfortable night’s sleep is our mission. A new mattress does take time to adjust to your sleeping behavior and can take your body a minimum of 30-90 days to adjust to it. If, after the “break in” period of 30 days but before 90 days, you are not satisfied with the comfort feel of your mattress, you may exchange it for one that is equal or greater in value. If you select a Mattress of greater value, you will be responsible for the difference in price.
• The original purchase must include a mattress protector that must be used during the trial period.
• You may exchange your mattress once with a restocking fee equal to 10% of your original mattress purchase price. Since delivery is a service, your original delivery fee is non-refundable. All Mattress reselections are subject to a delivery fee.
• For assistance with an exchange, please contact your Salesperson or visit the Guest Service Area at the store where you made your purchase.
• The satisfaction guarantee does not cover size, height, adjustable bases, box spring/foundations, pillows, protectors, encasements, sheets, floor samples/as-is/clearance/closeout bedding. Soiled, unsanitary or damaged mattresses are not eligible for an exchange. Exchanges before the 30 days or after the 90-day period, or Warranty/manufacturer defects are not covered. Only Mattresses with the original tag still attached of “Do not remove under penalty of law” are eligible or the comfort exchange is voided. A mattress protector must be used during the trial period. No refunds are available.

12 Month Mattress Comfort Guarantee Plus - $199 (includes mattress protector)

• This service allows you to extend our 90-day guarantee for a whole year. Take your time and sleep on it before fully committing to that new mattress!  Plus, the plan provides a mattress protector to fit your mattress purchase that must be used during the trial period.
• You may exchange your mattress once with a restocking fee equal to 10% of your original mattress purchase price.
• Since delivery is a service, your original delivery fee is non-refundable.
• All mattress reselections are subject to a delivery fee.
• For assistance with an exchange, please contact your consultant or visit the Guest Service Area at the store where you made your purchase.
• You may exchange it for a mattress that is equal or greater in value. If you select a mattress of greater value, you will be responsible for the difference in price.
• The satisfaction guarantee does not cover size, height, adjustable bases, box spring/foundations, pillows, protectors, encasements, sheets, floor samples/as-is/clearance/closeout bedding. Soiled, unsanitary or damaged mattresses are not eligible for an exchange.  Warranty/manufacturer defects are not covered. Only Mattresses with the original tag still attached of “Do not remove under penalty of law” are eligible or the comfort exchange is voided. A mattress protector must be used during the trial period. No refunds are available.

• "AS-IS" and Floor Sample clearance merchandise is being purchased off our floors and cannot be canceled, returned or exchanged. They are a final sale and do not qualify for the manufacturer’s warranty. These items must be picked up or delivered within 30 days of purchase.

• "Discontinued", "Close-Out" or "Clearance" (from stock) merchandise is coming from our warehouse inventory. These items cannot be canceled, returned or exchanged. They are a final sale and do not qualify for the manufacturer’s warranty. These items must be picked up or delivered within 30 days of purchase.

• Rugs and Rug Pads can be returned within 48 hours of receipt. Rug Pads must be in their original, unopened packaging. Note: delivery/pick up charges will apply.

Your account can be managed from the comfort of your home by visiting our website at Star Furniture or "Pay My Bill" at the bottom of the page. Information on your account will be delivered monthly via email.

Star furniture is pleased to assist you with your limited warranty on furniture and mattresses. For further details please visit our website FAQ.

Our Peace-of-Mind plan extends the life of your purchase. Even with extra care and attention, accidents can happen. With our P.O.M. protection plan, you don’t need to worry because your new furniture and/or mattress is protected! Don’t wait!... P.O.M. must be added within 5 days of receiving your delivery. Please visit our website for additional details of the Peace-Of-Mind Protection Plan.

Pick-Up Hours: Tuesday - Saturday 10am to 6pm

Pick-Up Location Houston: 16666 Barker Springs Road • Houston, TX 77084 • 281-492-3825

The merchandise must be inspected prior to release. We cannot accept returns or damage claims for taken/picked up merchandise. You will need to provide the following proof of purchase in order to pick up your merchandise: 1) Original receipt 2) a valid government issued photo ID and 3) original form of payment (if credit card was used). Please allow 30 minutes to prepare your merchandise for pick up.

Pick-Up Hours: Monday - Saturday 10am to 6pm, Sunday 12pm to 5pm

Pick-Up Location Austin: 14051 I-35 N. • Pflugerville, TX 78660 • 512-346-9400

The merchandise must be inspected prior to release. We cannot accept returns or damage claims for taken/picked up merchandise. You will need to provide the following proof of purchase in order to pick up your merchandise: 1) Original receipt 2) a valid government issued photo ID and 3) original form of payment (if credit card was used). Please allow 30 minutes to prepare your merchandise for pick up.

Pick-Up Hours: Monday through Saturday 10 to 6pm, Sunday 12pm to 5pm

Pick-Up Location San Antonio: 12350 I-10 W. • San Antonio, TX 78230 • 210-558-7800

The merchandise must be inspected prior to release. We cannot accept returns or damage claims for taken/picked up merchandise. You will need to provide the following proof of purchase in order to pick up your merchandise: 1) Original receipt 2) a valid government issued photo ID and 3) original form of payment (if credit card was used). Please allow 30 minutes to prepare your merchandise for pick up.