SELECT YOUR COVERAGE: 3 OR 5-YEARS
| Accidental stains to fabric, leather, vinyl upholstery or solid surface furniture as a result of: | |||
|---|---|---|---|
| Fabric | Leather & Vinyl | Solid Surface | |
| Breakage of frames, panels or springs | |||
| Breakage of reclining, lifting, heading and/or vibrating mechanisms | |||
| Failure of integral electrical components | |||
| Separation of veneers or laminates from the substrate | |||
| Warping | |||
| Loss of silvering on mirrors | |||
| Seam separation | |||
| Breakage of zippers & buttons | |||
| Breakage of hinges, handles, drawer glides and pulls, and nail head trim not to exceed $200 per agreement | |||
| A specific post-delivery incident which occurs during normal residential user results in accidental damage, including: | |||
|---|---|---|---|
| All stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl | |||
| Punctures, rips or burns | |||
| Liquid marks or rings | |||
| Household heat marks | |||
| Gouges, dents, scratches or chips that penetrate the finish exposing the substrate | |||
| Damage caused by nail polish remover | |||
| Checking, cracking, bubbling or peeling of finish caused by specific incident | |||
| Glass or mirror chipping, breakage or scratches | |||
| Pet damage - single incident | |||
10-YEAR STAR'S PEACE-OF-MIND
ADJUSTABLE BASE
Mechanical and structural breakdowns to fabrics and unit as a result of:
- Breakage of reclining, lifting, heating and/or vibrating mechanisms
- Breakage of welds
- Breakage of steel frames
- Failure of integral electrical components, including wiring, motors and remove control devices
10-YEAR STAR'S PEACE-OF-MIND
MATTRESS PROTECTION WITHOUT PAD
A specific, single incident, which occurs after delivery that results in accidental damage, including:
- Structural breakdown of mattress and box spring/foundation
- All stains
- Punctures, rips and burns
Q: What does the protection plan provide?
When covered accidents occur, you’ll receive live assistance from our team of customer service experts, in-home service from a certified, professional technician when necessary, and replacement furniture if we can’t repair your covered problem.
Q: What Furniture is covered under the Peace of Mind Protection Plans?
Star's Peace-of-Mind Protection Plans include coverage for indoor furniture and mattresses. Peace of Mind does not cover rugs, accessories, bedding accessories, clearance items, floor samples, discontinued items, AS-IS or final sale merchandise.
Q: Why do I need protection for my furniture?
Your furniture is an investment. Accidents happen and our Peace-of-Mind protection plans offer the assistance you need. Your furniture will be serviced by furniture experts with an unparalleled reputation for excellent service.
Q: How long does the plan provide coverage?
Coverage extends for the term purchased as indicated on your sales receipt. Coverage begins from the original delivery date.
Q: When do I purchase the Peace of Mind Protection Plan?
Star's Furniture Protection Plan is selected when you purchase your new furniture and mattresses. It can also be added within 5 days of receiving your delivery. Don't wait, reach out to your sales consultant to add this peace of mind protection.
Q: WHAT IS NOT COVERED UNDER THE PEACE OF MIND PROTECTION PLANS?
Any items purchased on the same order as the covered product such as accessories, art and décor or replacement light bulbs and batteries. Any product used in a commercial office or residence, other than a private domestic residence. Any loss that would typically be covered by homeowners or rental insurance, such as but not limited to, a flood or fire. Normal wear and tear (example: pilling), accumulated stains, and loss of color may also not be covered.
Reminder to file a claim within 30 Days of noticing the accident to avoid any issues. Do not attempt to clean the stain yourself as that could void the claim.
Q: How do I file a claim?
Our customer care professionals are ready to assist you. To file a claim, click here for the fastest and easiest service. The portal will allow you to upload images of your claim. Please provide a close up photo focused on the area of concern. Also provide a full picture of the entire item from a distance.
If you have issues filing the claim online, please call 888-750-6075 (Mon -Sat 8am-9pm CST) or email peaceofmind@starfurniture.com within 30 days of noticing the accident.
Q: What can I expect if I file a claim?
To expedite the process, you will be asked to fill out a Service Request Form to the best of your ability. This will identify which item(s) was damaged, the extent of damage and when and where the accident occurred. You can also submit photos. This packet will be reviewed to determine the next steps for your claim.
IMPORTANT DETAILS:
You must report covered problems within (30) days of noticing the accident. Peace-of-Mind protection plans do not cover future incompatibility with technology/ application updates.
Your Investment
Star's Peace-of-Mind Furniture Protection Plans
| Furniture Ticket Total | 3 Year | 5 Year |
|---|---|---|
| $0-499.99 ticket | $69.99 | $99.99 |
| $500-999.99 ticket | $99.99 | $149.99 |
| $1,000-1,499.99 ticket | $149.99 | $229.99 |
| $1,500-1,999.99 ticket | $179.99 | $279.99 |
| $2,000-2,499.99 ticket | $229.99 | $339.99 |
| $2,500-2,999.99 ticket | $279.99 | $399.99 |
| $3,000-3,999.99 ticket | $339.99 | $469.99 |
| $4,000-4,999.99 ticket | $399.99 | $529.99 |
| $5,000-5,999.99 ticket | $469.99 | $599.99 |
| $6,000-7,999.99 ticket | $649.99 | $799.99 |
| $8,000-9,999.99 ticket | $799.99 | $999.99 |
| $10,000-14,999.99 ticket | $999.99 | $1,299.99 |
| $15,000-19,999.99 ticket | $1,299.99 | $1,599.99 |
| $20,000-29,999.99 ticket | $1,799.99 | $2,199.99 |
| $30,000-39,999.99 ticket | $2,299.99 | $2,899.99 |
| $40,000-49,999.99 ticket | $2,799.99 | $3,699.99 |
| Price of Item | Adjustable Base | Mattress Protection |
|---|---|---|
| $0-999 | $119.99 | $119.99 |
| $1,000-1,999 | $299.99 | $219.99 |
| $2,000-2,999 | $339.99 | $279.99 |
| $3,000-3,999 | $399.99 | $339.99 |
| $4,000-4,999 | $469.99 | $399.99 |
| $5,000-7,499 | $599.99 | $499.99 |
| $7,500-9,999 | $699.99 | $599.99 |
| $10,000-19,999 | - | $699.99 |